Administrative Services

About Us

Facilities Management Business Operations group provides a full range of administrative support services for the programs of Facilities Management. This includes the functions of budget preparation and execution, service request management and billing, purchasing and accounts payable, human resources management, utility billing, and property management.

Business Operations is responsible for

  • Planning, forecasting, and reporting for a $19M annual budget
  • Tracking and routing 11,000 service requests annually
  • Maintaining the work management database; tracking all costs associated with service requests
  • Processing service request billing in excess of $17M annually
  • Processing utility billing in excess of $19M annually
  • Procurement of janitorial, landscaping, repair and maintenance items
  • Maintaining 5,700 items in supply inventory valued in excess of $650,000
  • Administration of campus-wide service contracts (air filters/elevator maintenance/waste disposal/recycling)
  • Providing human resources management for 212 authorized full time positions
  • Tracking and maintaining equipment inventory records valued in excess of $5.6M

Our Goals

  • To ensure service needs are communicated to appropriate personnel timely and efficiently
  • To ensure all costs associated with service requests are captured and billed to the appropriate account number
  • To furnish Facilities Management with appropriate supplies and materials for janitorial, landscaping, repair and maintenance needs
  • To provide adequate financial, maintenance, and utility data for reporting and analysis purposes
  • To ensure the Facilities Management staff are compensated appropriately, receive necessary safety training, and are informed of university policy and procedures