Service Requests

Facilities Management is designed to handle a wide range of facilities and maintenance issues, including:

  • Custodial needs
  • Facility maintenance & repair
  • Utility maintenance & repair
  • Landscaping services
  • Waste disposal & recycling
  • Space needs/allocations
  • Renovations/alterations to space

Facilities Management Service Desk hours are Monday through Friday from 7 a.m. to 5 p.m.

Service requests can be submitted by calling 662-325-2005 during office hours.

Non-emergency service requests may be entered online by clicking the Report Maintenance Needs link.

Building Manager and Operator List

Non-Emergency Requests (after hours)

If it is not an emergency and can be handled the next business day, call the FM service desk at 325-2005, Monday through Friday from 7:00 AM to 5:00 PM, or enter an online request on the Facilities Management website https://ssl3.msstate.edu/fm/reqserv/

Emergency Requests (after hours)

Contact the MSU Police Department directly at 662-325-2121

Emergency requests include:

  • Fire Alarms
  • Water leaks
  • Plumbing issues (stopped up toilets/drains)
  • Power Outages
  • HVAC Outages
  • Key/Lock Issues
  • Broken Doors/Windows- unsecured
  • Elevator Problems

If it is an emergency, MSU Police will contact the on-call Facilities staff to respond to the issue

What Happens Next

  • Service request information will be entered into the work management database and associated with the appropriate property and account number
  • The requestor will receive an email notification with the work request number and description of the request. Please retain this number for future service inquiry or billing reference
  • Request will be routed to appropriate shop for action
  • Work request status can be viewed by executing the Work Request Status Report below
  • Email notification(s) will be sent when the work is completed. Please note that if multiple tasks are associated with your work requests, an email will be received as each phase is completed
  • Your feedback is important to us in improving our service, so please take a moment to complete the survey by following the link provided in the Work Complete email notification
  • Any charges associated with the request (that are not covered by routine E&G maintenance) will be billed to the account number furnished
  • Invoices are sent via email to the department's payables/invoice clerk

Work Request Information